Shipping policy
Shipping policy
Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You receive a confirmation email when your order is placed and a tracking link when it ships.
Delivery times and rates
| Destination | Estimated delivery after dispatch | Rate |
|---|---|---|
| European Union | 5–9 business days | Free on 3 bottles or more; otherwise shown at checkout |
| United Kingdom, Switzerland, Norway | 6–10 business days | Shown at checkout |
| United States | 3–7 business days | Shown at checkout |
Delivery estimates are not guarantees. Carrier delays, customs checks and holidays can add time. If your order has not arrived 15 business days after dispatch, contact us and we will trace it or resend it.
Where we ship from
Products are manufactured in the USA in GMP-certified facilities and dispatched by our fulfilment partner from its facilities in the United States or the European Union, depending on your delivery address.
Customs, duties and taxes
Orders shipped from within the EU to EU addresses are not subject to import duties. For other destinations, any import duties or taxes charged by your country are the responsibility of the recipient unless stated otherwise at checkout.
Address changes
Email us as soon as possible after ordering if you need to change your delivery address. We cannot change the address once the parcel has been handed to the carrier.
Lost or damaged parcels
If tracking shows delivered but you did not receive the parcel, check with neighbours and your local depot first, then contact us within 7 days so we can open a claim with the carrier and resend your order.